Our Mission

JRCigars.com is fully committed to making our content accessible and user friendly to everyone, regardless of ability. 

We have adopted the Web Content Accessibility Guidelines (WCAG) 2.1 AA as the standard we work to comply with. We conduct regular accessibility testing of our digital properties to continue to enhance our offerings for all customers. We have also injected accessibility practices and testing in our development process and are dedicated to creating an accessible experience for all of our customers.

Need Assistance?

We value your input! If you are having difficulty using or navigating our website, or notice any content, feature, or functionality that you believe is not fully accessible, please contact us in one of the following ways: 

• Call our Customer Service team at (888) 428-2627
        Monday - Friday from 8AM-10PM ET
        Saturday and Sunday from 8:30AM-5PM ET
• Email our team at concierge@jrcigars.com at any time. 

We appreciate your feedback as we strive to improve our accessibility and promise to respond quickly so that we are able to meet your needs.

Regarding Third Party Sites and Elements

JRCigars.com has high expectations of quality, value, service, and respect of diversity from third-party suppliers and sites.  Although we are committed to working with our partners to ensure their services meet our guidelines, we cannot guarantee the accessibility of these elements.  We encourage you to contact our customer service or our partner’s customer services if you find issues, however, and we will provide any assistance that is needed.